Refund Policy
Last updated: 20 July 2026
This policy explains refunds for credit purchases on Deutschtec, operated by Deutschtec GmbH.
1. Credits are consumable
Credits are a prepaid, digital consumable used to pay per question. Once credits have been spent on answers, that consumption is non-refundable.
2. Failed calls are never charged
If a model fails to respond, that model is not billed — you are only charged for answers actually delivered. There is therefore nothing to refund for failed calls.
3. Unused credits
Purchased credits are generally non-refundable except where required by law. If you believe you were charged in error or experienced a genuine service failure, contact us within 14 days and we will review it in good faith.
4. Goodwill
Where appropriate, support may issue replacement credits (a voucher) rather than a cash refund — for example after a service incident.
5. Monthly plans
For subscriptions purchased on our website, you can cancel at any time from the app (billing portal). Cancellation takes effect at the end of the current billing period; you are not charged again, and credits already added to your account remain usable. Amounts already billed for a started period are non-refundable except as required by law. Subscriptions purchased in the iOS app are billed by Apple and are cancelled in your App Store subscription settings; refunds for those purchases are decided and processed by Apple. Subscriptions purchased in the Android app are billed by Google Play and are cancelled in the Google Play subscriptions settings; refunds follow Google Play's refund policy. In all cases access continues until the end of the paid period.
6. EU right of withdrawal
For consumers in the EU, the statutory 14-day right of withdrawal may apply to the purchase of credits. By starting to use purchased credits before the withdrawal period ends, you acknowledge that performance has begun and the right of withdrawal may lapse for the consumed portion, to the extent permitted by law. Your mandatory statutory rights remain unaffected.
7. How to request
Email info@deutschtec.ai with your account email and the purchase details. For purchases made on our website, card payments are refunded to the original payment method via our processor. Purchases made through the App Store must be requested through Apple, and purchases made through Google Play must be requested through Google.